Jakarta, CNBC Indonesia – Not long ago, a viral post on X’s social media related to the use of facial recognition technology at Bandung Station.
A passenger complained about the policy which seemed to force the use of facial recognition. If not, they may only enter the station boarding area 10 minutes before departure.
This incident made many passengers rush to register face recognition directly.
The large number of passengers made the registration queue snake. Finally they had to rush to the train.
“There was a long queue to register first. They said, ‘The SOP is like that, those who don’t use facial recognition can only enter 10 minutes before the train leaves’. Those who used facial recognition rushed to the train, because the queue to register was really long,” wrote the post. .
Not only that, the same post complained that facial recognition was also problematic. There were those whose faces were not detected and were forced to re-check manually, using tickets and ID cards as usual.
“Even those who have registered their faces are often not detected, in the end they end up scanning the ticket and the KTP data attached to the ticket,” continued the thread.
Launch detik.com, PT KAI Daop 2 Bandung Public Relations Manager Mahendro Trang Bawono explained that his party had heard the complaint.
He denied the rule that allows passengers who do not register for facial recognition to enter only 10 minutes before departure.
“We can convey that the information in the post regarding boarding at Bandung Station on one of the social media platforms (X) is not true. Train customers, whether registered using the facial recognition system or those still using the manual boarding system, are allowed “boarding starts 3 hours before the scheduled train departure,” said Mahendro in his statement.
According to him, there was a misunderstanding between the boarding officer and the security who directed the passengers. Mahendro added that user complaints can be used as input for outreach and education to officers in the field.
“There was miscommunication between the boarding officer and security officer and the customer concerned in conveying information regarding boarding rules. Therefore, PT KAI Daop 2 Bandung apologizes for the inconvenience experienced by the customer,” he said.